Jobs

About the Company:

Cytovale is a leading innovator in early sepsis detection, revolutionizing emergency care with its advanced IntelliSep technology. This system provides rapid, actionable insights into a patient's likelihood of having or developing sepsis through a quick 8-minute blood test. IntelliSep's unique capability to assess immune dysregulation enhances the triage and treatment of sepsis, promoting patient-centered care, operational efficiencies, and provider satisfaction. Cytovale is committed to the successful implementation, clinical adoption, and continual improvement of healthcare outcomes. For more information, please visit www.cytovale.com.

Position Overview:

The Field Application Scientist (FAS) will play a critical role in the successful deployment and support of IntelliSep technology across various healthcare settings. This role reports directly to the Manager, Field Application Scientist, within the Commercial team, and involves close collaboration with laboratory stakeholders to ensure the seamless integration of IntelliSep into clinical workflows. The FAS will serve as a key technical advisor and trainer, driving customer success from pre-sales through post-implementation

Key Responsibilities:

Sales and Marketing Support

• Act as a primary technical resource during the pre-sales process, demonstrating the capabilities and benefits of IntelliSep technology to prospective clients
• Foster strong relationships with laboratory professionals and leaders, acting as a trusted advisor and advocate for IntelliSep
• Assist the sales team by delivering compelling presentations and demonstrations of IntelliSep technology during the sales process
• Support the discovery process to identify customer needs and develop tailored solutions that address those needs
• Present lab-specific evidence and outcomes to lab leadership, addressing potential concerns related to implementation, validation, and impact on patient outcomes
• Serve as the primary contact for lab tours and visits, gaining a deep understanding of the current state of each lab and its needs

Implementation and Customer Success

• Performs individualized assessment of customer’s personnel, organizational structure, workflow and maximization of equipment capabilities (equipment, applications, systems and IT solutions) to design and develop tailored training
• Provide comprehensive training and support to laboratory stakeholders and operators, ensuring high competence and confidence in using IntelliSep
• Ensure customer is properly prepared for validation and meeting milestones for established implementation timeline and assess customer key operator performance and knowledge
• Troubleshoot and resolve technical issues, ensuring optimal system performance and customer satisfaction
• Provide ongoing consultation and support to ensure customer success, focusing on maximizing the clinical and operational value of IntelliSep

Innovation and Continuous Improvement

• Train fellow colleagues on relevant process solutions, knowledge and skills
• A technically astute approach to work, with the ability to link technical challenges and unmet needs in the industry with potential Cytovale solutions
• Collaborate with R&D and Medical Affairs teams to provide field insights that drive solution enhancements and innovation
• Participate in continuous improvement initiatives to refine deployment strategies and customer support processes

Core Values

• Commitment to Learning: Take ownership of your career development, continuously expanding your skillset and seeking feedback
• Change Agility: Adapt seamlessly to new initiatives and ambiguous situations, demonstrating flexibility and resilience
• Integrity: Lead with honesty, openness, and respect for others, fostering a culture of trust and collaboration
• Values Diversity: Cultivate an inclusive workplace that celebrates diversity of thought and perspective
• Accountability: Hold yourself and your team accountable for delivering high-quality results
• Vision: Think strategically, craft a shared vision, and inspire others to turn vision into action

Minimum Qualifications

• Bachelor’s degree in a life sciences field, preferably with a focus on molecular biology; an advanced degree is favored
• Minimum of 3 years of experience in a field application or clinical support role within the medical device or diagnostics industry
• Demonstrated experience in customer-facing roles, including pre-sales and implementation support
• Proven ability to manage complex technology implementations and provide expert guidance

Preferred Qualifications

• Experience in working with laboratory stakeholders and developing strong relationships with laboratory professionals
• Experience working with regulatory agencies such as CAP, CLSI, CLIA, and familiarity with FDA-regulated technologies, along with a strong understanding of quality procedures and compliance standards
• Familiarity with sepsis detection technologies or related diagnostic tools
• Prior experience in a high-growth startup environment within the medical products or diagnostics field

Travel Requirements: This position requires extensive travel, with an expectation of 75% travel to customer sites.

Location: This role requires frequent travel to customer sites. We are seeking candidates based in major metropolitan areas with convenient access to a large international airport.

Compensation: Competitive salary and benefits package, commensurate with experience.

EQUAL OPPORTUNITY EMPLOYER - Cytovale is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Statement to ALL Third-Party Agencies and Similar Organizations: Cytovale accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cytovale employees or hiring managers, or send to any Cytovale facility. Cytovale is not responsible for any fees or charges associated with unsolicited resumes.